We know things occur and plans change and will refund your payment minus a $150 cancelation fee. After we have decided on the trek such as letting gear and purchasing food the deposit is not refundable. If your travel dates change we can usually postpone you at no additional charge, but please deliver at least seven days notice.
It’s occasionally the case that tourists finish ahead of plan or they end up failing up a trek early for health or own motives. If this is the situation, please comprehend that we are not able to offer any refunds for fallow days on the planned trek. Delight understand that our costs, are the same as we must pay our cooks, porters, and guides for the full time they have devoted.
Whats included and whats excluded is thorough separately on every package. Though, the following are excluded from all of our treks.
Drinks and other items of personal nature
Customary gratuities for guides & porters
Unforeseen cost due to flight cancellation, weather conditions, etc
All expenses not sketched under “What’s Included.”
We need a deposit on all treks before you arrive and the remaining balance will be paid at the Top Kilimanjaro Trekking office in Arusha at the time of your arrival. You can imagine obtaining an efficient invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation sent once we confirm that we received the funds. Online Credit Card payments are exposed to a 3% fee. We propose you pay with an critical currency in Tanzania. Once you make your payment with a credit card in Tanzania, we are essential to charge a fee of 7% to concealment local taxes and transaction fees. Any online and payments and wire transfers are achieved for us by Touristlink. The custody on your credit card will specify as TPS -Travel Pay is operated by Travel Payment Solutions LLC. Travel Payment Solutions provides booking and support services for Top Kilimanjaro Trekking Limited. All treks are solely run and managed by Top Kilimanjaro Trekking a local Tanzanian based company Tourism
All trip costs are shown in USD. If you make the payment online your credit card company will regulate the real exchange rate. If you are paying a remaining balance in local currency, we will calculate the expanse based on current exchange rates as per the website – xe.com.
Passports and Visas for Tanzania and Kenya
If you are entering Kenya, the visa fee is $50 for a single entry 90 days Visa.
Note; You must have a blank page on your passport. Though it’s a single entry visa, can use to enter Tanzania and return without additional fees although you will still need to get a Tanzania Visa. The cost is only $50 for foreign countries, and it’s $100 for US citizens. You will require to make the payment for both Visas in USD, Pound Sterling or Eure. We can help you in exchanging currency locally if needed.
Rescue Services on Kilimanjaro
All quotation done by our Trekking expert for you always include a rescue fee, which is very possible to be managed by KINAPA rescue team,
It is highly suggested to have suitable travel insurance for your trekking/holiday. Unlike rescue insurance travel insurance to covers your cost associated to cancellation fees, unpredicted restriction of your holiday, health and expulsion costs including air ambulance, personal accident, delay loss or damage to your personal effects. If you don’t have it already, we suggest either Cover More or World Nomads.
Have a Problem?
We are ready to help. If you are facing any problems either earlier, of your arrival or once you are on your trek or Safaris, Kindly let us know as soon as possible so we can offer a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!